Hi ,

Good news! As we previously announced in connection with new laws and regulations, the new feature for personal IBANs is now live.

Starting today, you can create your unique, personal IBAN directly in your Knaken account.

Why a Personal IBAN?

This is an important step forward for the speed and security of your account.

1. It's faster: Manual deposits are now processed faster because they are directly linked to your account.

2. Easy deposits and withdrawals: The most important benefit is that you now have the guarantee that deposits and withdrawals will proceed smoothly. Because the IBAN is uniquely yours, no obstacles or delays can occur when assigning the funds.

What do you need to do now?

1. Stop all old transfers 

Our old, collective account number (NL75 BUNQ 2205 9096 65) is no longer in use for manual deposits, effective immediately.

• Stop automatic transfers: Did you have a recurring or automatic transfer (like a monthly deposit) set up to this old number? Stop it immediately via your own bank to prevent deposits from failing.

• Remove the old IBAN: Please also remove this old IBAN from your bank's address book to avoid errors in the future.

2. Set up new transfers (Optional)

If you wish to continue making automatic deposits, you can set them up again now. Use your new personal IBAN that you created in the app for this.

What stays the same?

Don't worry, all other deposit methods you are used to remain unchanged. Deposits via iDEAL, Bancontact, credit card, EPS, and Online Überweisen will, of course, work just as you are used to.

Kind regards,

The Knaken Team